Car Seat 1 to 1 Exchange Programme

How to claim?

Customer is required to prepare and provide the following proof of accident and contact Infant Forest (M) Sdn Bhd:

1. Photos of the car accident scene (include photo of car seat inside the car)

2. Police report

3. Sales receipt / Warranty Registration

4. Crashed car seat

All documents and crashed car seat are required to send to

Infant Forest (M) Sdn Bhd

12, Jalan Awana 14,

43200 Cheras 9 Miles,


Terms & Conditions:

The exchange program is only applicable to all car seat under Infant Forest (M) Sdn Bhd only.

Upon review of the crash circumstances in combination with all the requested supporting documentation, Infant Forest (M) Sdn Bhd will determine if an exchange is warranted based on the program criteria.

Restraints are eligible for exchange if they have been involved in a severe crash in Malaysia and meet all stated criteria. (A severe crash is considered as being one where the main body structure of the vehicle is distorted).

The exchange program is limited to ONE TIME entitlement, from the warranty date.

For the case of discontinued car seat model, an equivalent value car seat will be issued.

The cost of sending back the crashed car seat will be borne by customer. Infant Forest (M) Sdn Bhd will issue out the replacement car seat free, without additional charges.

Completed applications must be submitted to Infant Forest (M) Sdn Bhd within 28 days of the road crash in order to be eligible for the Crash Exchange Program. Applications received after this 28 day period are not eligible for the Crash Exchange program and will not be considered.

The date of the crash will be deemed as the date stated on the Police Report.

The choice of the replacement will be determined by Infant Forest (M) Sdn Bhd and is not negotiable.

In the event an exchange occurs, the applicant automatically consents to allow Infant Forest (M) Sdn Bhd to use submitted photos and testimonials for marketing purposes.

Disclaimer: This program for crashed child restraint is voluntary. This Crash Exchange Program does not involve a financial reimbursement or any offer other than a replacement of an equivalent child restraint as determined by Infant Forest (M) Sdn Bhd. Infant Forest (M) Sdn Bhd reserves the rights to change, amend, cancel or remove the exchange program at any time without prior notice.