Warranty – Terms and Conditions

Each car seat is warranted against defective materials or workmanship for 36 months from the date of original purchase. Our 36 months warranty covers all manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 36 months from the date of the original retail purchase by the first end-user customer. To request repairs or spare parts under our warranty for defects in materials and workmanship you must present your proof of purchase, made within the 36 months preceding the service request.
Each infant carrier is warranted against defective materials or workmanship for 12 months from the date of original purchase. Our 12 months warranty covers all manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 12 months from the date of the original retail purchase by the first end-user customer. To request repairs or spare parts under our warranty for defects in materials and workmanship you must present your proof of purchase, made within the 12 months preceding the service request.
Each stroller product is warranted against defective materials or workmanship for twelve months the date of original purchase. Our 12 months warranty covers all manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual for a period of 12 months from the date of the original retail purchase by the first end-user customer. To request repairs or spare parts under our warranty for defects in materials and workmanship you must present your proof of purchase, made within the 12 months preceding the service request.
Our warranty does not apply to defects caused by normal wear and tear, damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause, damage which is the consequence of failing to comply with the user manual, damage caused by use with another product, damage caused by service by anyone who is not authorized by us, or if the product is stolen or if any label or identification number has been removed from the product or has been changed. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials due to normal aging of the product.
Products purchased from unauthorized retailers are considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained.

WARRANTY LIMITATIONS
This warranty does not include damages which arise from negligence, misuse or use not in accordance with the product instruction. The use of inserts, toys, accessories, or tightening devices is not approved by Crolla, their use could cause this restraint to fail Federal Safety Standards or perform worse in a crash. Their use automatically voids the Crolla warranty. Customer requires to return the product back to Crolla service center for warranty purpose.

AUTHORIZED RETAILERS
Please visit the nearest authorized Crolla retailer or authorized online retailer to purchase your Crolla child restraint. A list of Crolla authorized retailers can be found on our website. Not all restraints are available at all retailers. Crolla products purchased from unauthorized retailers, online auction sites, or as second hand items, are not covered under warranty. Proof of purchase may be required. While the warranty may not be honored, replacement parts can be purchased.

LIMITATION OF DAMAGES
The warranty and remedies as set forth above are exclusive and in lieu of all others, oral or written, express or implied. In no event will Crolla or the retailer selling this product, be liable for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.